Frequently Asked Questions
Everything you need to know about your next favorite piece.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. During peak seasons or collection launches, please allow up to 4 business days for processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that lingerie and bodysuits are final sale for hygienic reasons.
How do I find my size?
Each product page features a detailed size guide. Our designs often have a body-con fit; if you are between sizes, we generally recommend sizing up for the most comfortable fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my garments?
Due to the delicate nature of our laces and fabrics, we recommend dry cleaning or hand washing in cold water and laying flat to dry to preserve the quality of your items.
Can I change or cancel my order?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee cancellations or modifications, but please contact customer support as soon as possible.